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All change for the Geneva Time Exhibition
March 2013
In its fourth year, the Geneva Time Exhibition presented itself in the new, more sophisticated environment of the Bâtiment des Forces Motrices, the iconic (...)
Swatch Group - Annual Report 2012
March 2013
In 2012 Swatch Group registered gross sales of eight billion 143 million Swiss francs, which was an increase of 14% over 2011 – a billion francs more than (...)
Bell & Ross opens second European store in Vienna
March 2013
After Paris, Bell & Ross continues its retail development strategy with the opening of its second European boutique in Vienna. Two years after the (...)
SIHH: Under the sign of Midas
February 2013
On the second day of the SIHH, thinking about all the watches that had passed through my hands that day, I noted that the most affordable among them was (...)
LAKIN@LARGE - Times Square squared
February 2013
At the beginning of December with the temperature hovering around 15 to 16 degrees Celsius in Menton, I was told by a very persuasive lady that we were off (...)
Halda expands cooperation with Bergström’s Ur
February 2013
Late last year, Halda announced that its timepieces were available at Bergström’s Ur in Malmö. Now the brand has extended its cooperation with the retailer (...)
Philip Stein launches its biggest flagship store in Asia
February 2013
Philip Stein is now present in ION Singapore with its second flagship store in the city-state after it opened at Millenia Walk last year. The brand is (...)
Thierry Stern’s opinion on customer service in China
February 2013
During the inauguration of the Maison Patek Philippe last November in Shanghai, Thierry Stern, the CEO of the prestigious Swiss brand, publicly expressed (...)
Swiss watch exports in 2012: value up, volume down
February 2013
The latest figures published by the Federation of the Swiss Watch Industry confirm that the Swiss watch industry recorded another vintage year in 2012 (...)
Gc boutique opens in the heart of Geneva
February 2013
After setting up 35 own-brand stores across the world, Gc has finally found a suitable location in the heart of Geneva. “Suitable” is perhaps an (...)
Global consumer interest for haute horlogerie up 7 per cent, fuelled by BRIC and Asian markets
February 2013
During the SIHH Europa Star’s partner Digital Luxury Group published a preview of its 2013 WorldWatchReport. In anticipation of the full report, scheduled (...)
Letter from China – Customer care in China: Does anyone really care?
February 2013
For the happy Chinese owner of a “Swiss Made” watch, the dream quickly turns to a nightmare when after-sales service is required. This is a scandal that the (...)
Swatch Group - Key Figures 2012
February 2013
In 2012, the Swatch Group exceeded its eight-billion-franc target for gross sales. In an economic environment that remained extremely nervous, the Group (...)
Letter from France – The Chinese salesgirls at the Galeries Lafayette
February 2013
The Chinese watch salesgirl is a formidable commercial asset. All the more so in the legendary store on the Boulevard Haussmann in Paris, a store visited (...)
Reinventing customer service at Piaget
January 2013
Some companies see after sales service as a grudging obligation, one they would rather not fulfil. Sure, they’ve sold the watches, but they don’t really want (...)
Richemont - Trading Statement for the Third Quarter (Ended 31 December 2012)
January 2013
The performance was highlighted by robust jewellery sales and continued retail channel momentum. This was offset by a relatively weak wholesale channel, (...)
Latin America: An interview with Seiko’s General Manager Masahiko Masukawa
January 2013
For the second part of our focus on Latin America, we moved beyond the confines of the Swiss watchmaking industry to talk to Masahiko Masukawa, general (...)
Roger Dubuis leads the way in self-sufficiency
January 2013
A visit to the relatively modest premises of Roger Dubuis in Meyrin, on the outskirts of Geneva, reveals a text book example of what a true manufacture (...)
Baume & Mercier’s seaside odyssey continues
January 2013
Baume & Mercier has changed a lot over the past few years. While the brand’s outward identity is now characterised by the appealing seaside escape (...)
An updated look at the Chinese luxury watch market in 2012
January 2013
The topic of weakening luxury sales in China has been much discussed for some time now. Adding to that the politically sensitive period of the government (...)